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Are you offering a payment plan to customers?

Are you offering a payment plan to customers?

Get all the details with my take on successfully managing payment plans in (virtually) any small business. I have been pondering payment plans. I draft many Service Agreements. Every Service Agreement has Payment Terms included, and MANY also have Payment Plan options...

5 Areas I will be Reviewing in My Business in the New Financial Year

5 Areas I will be Reviewing in My Business in the New Financial Year

The new financial year is here! If you’re like the business owners I’ve spoken with recently, it’s a milestone worth celebrating. From the end of JobKeeper, to snap lockdowns, wage increases and tax returns, it has been a tiring year. I believe it is a time to start...

Does My Business Need a Privacy Policy?

Does My Business Need a Privacy Policy?

Privacy policies are one of those things that many start-ups think they don't need to worry about. However, almost every business needs to have an effective privacy policy. A privacy policy is a statement or a legal document that discloses how you gather, use,...

Have you read any Terms & Conditions lately?

Have you read any Terms & Conditions lately?

I’m often asked whether a contractual term or condition is legally binding, and/or enforceable. Because let’s face it, so many people don’t take time to read, and properly understand ALL the clauses in a contract. Just think of all the times you: - clicked “accept” on...

End of Financial Year Legal Checklist – for June 2021

End of Financial Year Legal Checklist – for June 2021

So you blinked, and it’s already the End of Financial Year! Along with all your financial responsibilities, don't forget that there's a few legal responsibilities too!  With all the turmoil recently, things are likely to be extra-complex this year, so don't be afraid...

Breaking Up with Clients Legally

Breaking Up with Clients Legally

Breaking up is legally hard – particularly when it's with a client. Clearly, this is NOT the outcome we envision when we accept a new client, and for most small business start-ups, it causes huge anxiety to turn down work. BUT sometimes, there are differences in...

Did you know…? Templates have rules of use! Read on….

Did you know…? Templates have rules of use! Read on….

When purchasing a template, it's important to understand the rules of use. I want to share a conversation with you about using Legally Shalini templates for commercial purposes, other than your own  website and business because this applies to any templates you buy to...

Testimonials for Small Business – legal problems and solutions.

Testimonials for Small Business – legal problems and solutions.

If you're a small business, testimonials from happy customers are great to use when encouraging new customers to choose you, rather than your competition. They can be a key factor deciding whether to work with you or not, so it’s important to get them right. But you...

One KEY thing that Business Planning Checklists miss!

One KEY thing that Business Planning Checklists miss!

Wow, 2021 is at our door! After the shenanigans of 2020, a little bit of planning now will go a long way towards a steadier, productive and profitable 2021.   Many planning checklists will come your way and checklists are great.  Except most business planning...

It’s November – Time to Give Thanks!

It’s November – Time to Give Thanks!

Welcome to November! To honour the North American tradition of Thanksgiving, and the Black Friday Sales that follow, I’m having a momentous week of spectacular promotions to kick off December. I’m so thankful that I’m still here and still healthy. So while 2020 has...

Mindset, Relationship, and Life Coaches – how well is your client agreement written?

Calling all coaching or therapy service providers!

Do you have a Service Contract? Your own custom drafted service contract for YOUR coaching service? Perhaps you offer some or all of these - Business coaching Mindset coaching Visibility coaching Health coaching Energetic therapies Holistic Health Massage therapy...

When Copy/ Paste Becomes IP Theft.

When Copy/ Paste Becomes IP Theft.

When Copy/ Paste Becomes IP Theft. So, you're a new small business, everyone wants a piece of your time, your suppliers all want their money and your customers are refusing to pay.  Your profits are being squashed from all sides, and something's got to give. You are...

I am Woman. I am Human. I am a Legal Practitioner.

I am Woman. I am Human. I am a Legal Practitioner.

This is difficult to write... but write it I must. Tonight, like so many other business women, I am feeling very stressed, overwhelmed and so tired. The most positive thing I can summon energy for is hot milo on coconut milk and Bloodline on Netflix and my couch....

Are penalty fees legal?

Are penalty fees legal?

Is it legal to charge late payment, penalty or cancellation fees? With all the Corona and COVID issues at the moment, there’s so many order cancellations, late payments, and customers defaulting on invoicing at the moment – it seems timely to discuss the legalities of...

How Your Client Agreement Builds Better Relationships

How Your Client Agreement Builds Better Relationships

Shalini recently spoke with Lauren Stratford, Productivity Coach at Seriously Sorted, regarding client agreements and the multitude of benefits.  You can listen here to the podcast, or you may prefer to read the transcript below. As always, if you need help with your...

How well do you really know your business?

How well do you really know your business?

We all like to think that we know our businesses inside out, but if you don’t have a solid client agreement, how well do you really know your business? You may know that you have a service or product-based business, and that you’re seeing clients, or that you’re...

Now more than ever Refund Policies are important to your business

Now more than ever Refund Policies are important to your business

Refund Policy - Because of the current crisis in health and the economy, people are very concerned about spending money.  They are looking carefully at refund policies for online sales of products and services. Are you selling online -  products which require...

Are Double Opt-ins Mandatory?

Are Double Opt-ins Mandatory?

Let's talk double opt-ins. I get a lot of questions about GDPR and how to remain compliant. It is nearly 18 months since GDPR came into force and there is now some more clarity about how these new laws affect the use of opt-ins - double opt-ins, to be specific....

Your legal responsibility to moderate your Facebook Page

Your legal responsibility to moderate your Facebook Page

If you have a Facebook business page, you need to read this - it may change how you view your role as page admin. Recently a landmark judgement in NSW held business owners to be responsible for third party comments on their Facebook page and groups. This decision...

Reflecting on Business – Then and Now – And Reframing Direction

Reflecting on Business – Then and Now – And Reframing Direction

A new financial year is here! So, I took some time to reflect on my business, remembering where I started and reframe how I am feeling about the next 12 months. Back in 2016, I did my first of two webinars on legal for start-ups (“Do I need legals for that?”).  From...

Protect Your Business With A Non-Disclosure Agreement

Protect Your Business With A Non-Disclosure Agreement

A Non-Disclosure Agreement, also known as a Confidentiality Agreement, is a key tool for protecting your business ideas. Whether you are: starting a new business creating a new project or service in your business need to talk about ideas about a new direction product...

Protecting Your Intellectual Property In Your Business T&Cs

Protecting Your Intellectual Property In Your Business T&Cs

Protecting intellectual property You've worked hard creating your business, right? It’s taken a lot of thinking and overthinking and discussion with besties and mentors to refine your business idea and to come up with that perfect business name. Right? Have you...

5 Ways to Love Your Legals

5 Ways to Love Your Legals

We all want a beautiful business, exquisitely crafted, that delivers magnificent results for our clients and gives us a wonderful life. Part of nailing business mastery is getting good at marketing what you do; the more you market, the more clients you attract. As you...

A Quote Is An Offer, Not a Contract

A Quote Is An Offer, Not a Contract

Do you feel you are committed to a quote or a proposal you provided for a client? It's important to understand that a quote is just an offer, and you can still refuse the client if it doesn't feel like a good fit. You put time and effort into providing your scope of...

What Is A Disclaimer

What Is A Disclaimer

A disclaimer is a statement about your capacity to provide the services that you provide. Disclaimer =  a statement that specifies or delimits the scope of rights of visitors to your website AND it limits your obligations as the service provider and owner of your...

The Law About “Valued At” Pricing

The Law About “Valued At” Pricing

Valued At Pricing "Valued At" pricing is something you will see a lot, especially online.  It often looks something like this: "Purchase now for $97 (valued at $597): "Early Bird Price $97 (Value $497)" "Buy now $450 (Value $3500)" I'll bet you've seen this before. ...

3 Important Reasons You Need A Disclaimer In Your Email Signature

3 Important Reasons You Need A Disclaimer In Your Email Signature

You may see email signature disclaimers on a lot of business emails… Do you wonder why businesses have them? Some disclaimers are very long and detailed and others are very brief. Do you need to have an email signature disclaimer in every email you send? No, it is not...

How Your Business Model Impacts Your Legals

How Your Business Model Impacts Your Legals

I recently had a discovery call with a woman who wanted to start a business selling eco-friendly products. She would sell everything from reusable cups, straws, bags, healthy snacks, teas, biodegradable nappies, and more. After she came up with her idea, this lovely...

3 critical affiliate link disclosures for Australian bloggers

3 critical affiliate link disclosures for Australian bloggers

Affiliate link disclosures are a legal requirement, whether you blog for money or for pleasure. So if you're an Australian blogger, here are 3 critical things you need to know about your affiliate link disclosures. Affiliate link disclosures will impact you, whether...

Is it OK to use images from Google on my website?

Is it OK to use images from Google on my website?

Are you writing a blog and wondering what the deal is with using photos from the internet? The internet is a visual smorgasbord – photos are dished up from everywhere – published on Google, Facebook, Pinterest and Instagram. So, the question is: Can you download a...

Why be bothered with a compliant Privacy Policy?

Why be bothered with a compliant Privacy Policy?

In this video I explain why you need to be bothered with a compliant Privacy Policy even if you do not reside or conduct business in Europe under the GDPR laws.     The information I discuss in...

Comply with GDPR in your Privacy Policy

Comply with GDPR in your Privacy Policy

Your Privacy Policy MUST comply with GDPR, even if you work in Australia. I often hear from business owners: "I am selling in Australia only - I don't' need to have a Privacy Policy or worry about GDPR" - This is not true! Another common question is – "do I have to...

Is your Privacy Policy GDPR Compliant?

Is your Privacy Policy GDPR Compliant?

Is your Privacy Policy Compliant with new GDPR laws? Why it's important you have one?  Do you need a Privacy Policy? How old is your policy? Does it need updating to comply with the new laws? Watch this video for some answers to these questions and more! ...

Do You Know Who You Are Doing Business With?

Do You Know Who You Are Doing Business With?

Do you really know the Muffin Man? Ha ha! What I mean is, do you know who you're actually doing business with? Sometimes, the name of the person you're directly working with is not the name that should be shown on the client agreement or invoice. In order to make sure...

How To add your Privacy Policy to your Facebook Page

How To add your Privacy Policy to your Facebook Page

Did you know that General Data Protection Regulation (GDPR) requires that your Facebook Business Page have a compliant Privacy Policy uploaded? This requirement educates your visitors on how you manage information they may be asked to provide via your Facebook...

Why start-ups avoid setting up legals

Why start-ups avoid setting up legals

It is all too common that setting up legals are a lower priority for new business owners. So why should legals be a priority in start up phase? And why are they so often avoided? This question was raised by members of a business mastermind in which I participate as a...

10 Ways Business Terms & Conditions Educate Your Clients

10 Ways Business Terms & Conditions Educate Your Clients

Hey you, yes you...over there. Yes you who are poring over your social media post plans, your canva graphic creation to match your #helpfultips posts, and your offer copy that you labour over for #promoday not to mention trying to find a graphic to match! You are...

8 Tips For Managing Contract Amendments

8 Tips For Managing Contract Amendments

If you are a smart business person you will have a service contract or client agreement in place with all of the clients you work with. You will also be asked to sign a contract when doing business with another service provider. For example that may be a contract or...

Why your blog post needs a disclaimer

Why your blog post needs a disclaimer

Blogging is fun AND it’s a key marketing tool for businesses. Well written blog posts reinforce your messaging and branding, educate and provide value for your audience, and can be an income stream. BUT... Blogs can also offer advice and opinions and if taken the...

Why You Need a Refund Policy

Why You Need a Refund Policy

Why You Need a Refund Policy. . . Not having one is a poor business strategy!   In this video, I talk about how an appropriate Refund Policy for your business helps protect you from liability. If you need help developing a Refund Policy for your business you can...

Legal Disclaimers for Therapists and Healers

Legal Disclaimers for Therapists and Healers

Calling Therapists and Healers of all modalities! Legals are important for you too! This video is for therapists and healers across all modalities who have an online presence, sell goods online, and deliver booking services and consultations online.   Let's talk...

Complying With GDPR As An Australian Small Business

Complying With GDPR As An Australian Small Business

Now that GDPR is a thing, as an online business owner, you must check that your website legals comply with GDPR.  This live is all about who's who in the GDPR jungle and YOUR role in your Privacy Policy. This video is about what your role is with regards to your...

How To Ask Your Clients To Meet Their Obligations

How To Ask Your Clients To Meet Their Obligations

Client Obligations Shouldn't be Stresseful If you feel the way you are asking for payment or any other obligations from from the client too aggressively - you need to watch this video!  If you still have trouble asking a client to meet their obligations, then contact...

FAQs are not Business Terms and Conditions (and why you need both!)

FAQs are not Business Terms and Conditions (and why you need both!)

You may see on many websites selling items or services a section called the "FAQ" or the "Frequently Asked Questions" section. I want to draw your attention to the difference between FAQs and actual agreements, policies, or legals on your website that people are bound...

Website Legals for Smart Business & Professional Branding

Website Legals for Smart Business & Professional Branding

https://youtu.be/2SG0mnjH6bs   Today my main focus is sharing why you need to have certain online legals on your website for it to be smart for your business, and to be smart for your branding. A big part of having a website is that it is the face of your...

4 online business legals you must have for startup and beyond!

4 online business legals you must have for startup and beyond!

Essential Business Legals I want to talk to you about four essential business legals Solopreneurs at Startups need.  It's not a luxury. You can't just put it off; it's something that will provide foundational support for your business in terms of clients working well...

What Is A Jurisdiction And Why You Need To Know Yours

What Is A Jurisdiction And Why You Need To Know Yours

So what is a jurisdiction? Jurisdiction appears in almost every contract or terms and conditions I draft for my clients. I find that people often don’t understand what it means and how it affects dispute resolutions for your business. Jurisdiction refers to the reach...

Managing Fears In Business With Well Drafted Legal Contracts

Managing Fears In Business With Well Drafted Legal Contracts

If you're a solopreneur, then managing fear in business is something you do on a daily basis. There are two main fears that come up for solopreneurs frequently that can be managed quite effectively with well-crafted legals. Starting your business, creating products...

Do You Need Legals For Your Business Facebook Page?

Do You Need Legals For Your Business Facebook Page?

Facebook Page Legals? One of the most commonly asked questions I get from business owners is whether or not you still need legals if you’re only using Facebook to run your business. Watch the video below for the answer, and how to navigate this issue as a start-up...

5 Sure-fire Ways To Stand Up For Yourself In Business

5 Sure-fire Ways To Stand Up For Yourself In Business

Stand up for yourself and carry on.  Business, especially your own, can be a minefield of challenges. All business come across challenges sooner or later during their operation. Difficult clients, unreliable suppliers are just a few of those challenges. Just the...

What Is Self-Advocacy In Business?

What Is Self-Advocacy In Business?

What Is Self-Advocacy? Self-advocacy is a passion of mine and an important aspect of my work. I love working with my clients and help them learn what is self-advocacy and how they can be a better advocate for themselves, in the context of their business. Every time I...

FAQ: Do I Really Need Website Legals?

FAQ: Do I Really Need Website Legals?

Short answer: YES! Picture this... Your website is ready to go and your launch is planned out for your new business.  All the hard work you have put into it is finally turning into what a business ready to soar looks like. Your feeling good, confident and generally...

Why start-ups struggle to define boundaries in their business

Why start-ups struggle to define boundaries in their business

Boundaries are a big game changer in business. When you know what you are prepared to do, and importantly what you are not prepared to put up with, you start to feel confident to put those rules and regulations out there for your clients (current and potential) to...

9 Self-Advocacy Tips for Freelancers

9 Self-Advocacy Tips for Freelancers

New to freelancing, or looking to develop your self-advocacy? Freelancing or embracing the self-employed lifestyle where you are offering your expertise to multiple clients is an exciting change of direction when you choose to do it. It’s a big and often welcome...

Why health & well-being practitioners need website policies

Why health & well-being practitioners need website policies

An apple a day keeps the doctor away BUT what if apples make you sick! Are you a yoga teacher or a health & wellbeing provider AND providing services or information online? All health & wellbeing practitioners - this video is to help you understand why you...

When can ‘No Refund’ apply to a sale of a product or service

When can ‘No Refund’ apply to a sale of a product or service

In this video I talk about the old chestnut: When can "no refund will be offered" apply to a sale of a product or service on your website? What does Australian Consumer law say about "no refunds"? What are the Consumer Guarantees? What have they got to do with...

5 Important Reasons Why Yoga Teachers Require Website Policies

5 Important Reasons Why Yoga Teachers Require Website Policies

Why Yoga Teachers Require Website Policies Recently I had a conversation with a Yoga Teacher who provided classes at her studio. She really had her mind set on a few things: “I don’t need to have Terms of Use, a  Disclaimer or a Privacy Policy on my website because I...

8 Reasons To Have A Contract When You Freelance

8 Reasons To Have A Contract When You Freelance

If you work for yourself and you have multiple clients, then you are a freelancer. But do you implement a contract when you freelance? It’s a great feeling being the boss in your own business and when you start freelancing you pretty much wing it. You take what work...

9 Authentic Things I’ve Found To Be True About Entrepreneurs

9 Authentic Things I’ve Found To Be True About Entrepreneurs

After helping over 320 entrepreneurs and micro-businesses with business legals here the 9 authentic things I've found to be true about entrepreneurs: 1. Show Your Ideal Client, Who You Are To stand out from the online presence of numerous entrepreneurs doing similar...

Startups and Trademarks

Startups and Trademarks

Are you in the start-up stage of your business and concerned about whether to trademark your logo or business name? It's often a concern that someone might take your business name or product idea right out from underneath you. And, it happens more than you think....

Aligning Business Terms and Conditions to your Marketing Messaging

Aligning Business Terms and Conditions to your Marketing Messaging

Your Business Terms and Conditions and your Marketing Messaging are more connected than you realise! Think about your marketing messaging and your target market or ideal client. In compelling copy, you are speaking to your client about: the problem you solve, how your...

5 Tips For Starting Your Business As A Solopreneur

5 Tips For Starting Your Business As A Solopreneur

Starting Your Business A common question that I am asked, and one that pops up when people are first starting out on their entrepreneurial journey, is what 5 things should I do when first starting my business? There are so many aspects to starting your business, from...

Legals You Need to Consider for Your Ideal Client

Legals You Need to Consider for Your Ideal Client

Who is your ideal client? Today we talk about the notion of an ideal client and the importance of Business Terms and Conditions. You can educate your clients about how to become your ideal client. By that I mean, when you are onboarding a client, communicate with them...

Legals You Need When Hiring People

Legals You Need When Hiring People

Thinking about hiring people? Hiring people requires Self Advocacy as a client! Today I am talking about what you can do as a client, to get the best outcome for yourself when you engage someone's services. Whenever you are engaging someone's services, or making a...

Legals You Need For A Successful Business Collaboration

Legals You Need For A Successful Business Collaboration

Are you thinking about collaborating in business? Today I wanted to share the legal policies and agreements you need to have in place to make that business collaboration a successful one - regardless of profit outcome. What do I mean by that? Well basically it's much...

Cutting Through the Overwhelm of Business Start-up: Legal Fundamentals

Cutting Through the Overwhelm of Business Start-up: Legal Fundamentals

Recently I participated in a video summit called "Cutting Through the Overwhelm of Business Start-up". The summit was hosted by Tracy Cox from Different Drummer Coaching. The summit was held to help start-up business owners with the information they need to find their...

Legals For When You Are Working From Home

Legals For When You Are Working From Home

How do you legally protect yourself when working from home?  Today I am talking about working from home and where that sits in the scheme of professionalism, self advocacy and choosing your life! You really must be prepared for feedback when clients aren't prepared...

Legal Terms & Conditions for Client On-Boarding in your Business

Legal Terms & Conditions for Client On-Boarding in your Business

What is your client on-boarding process and associated business legals?  Today I am talking about client on-boarding, and what business legals you should consider to ensure expectations are set early in the relationship. Client on-boarding can be a seamless process...

Must-Have Website Legal Policies For Online Business & E-commerce

Must-Have Website Legal Policies For Online Business & E-commerce

A stitch in time, saves nine. We have all heard this proverb but when it comes to your legal policies, this is the absolute truth. Legal issues definitely cost less to prevent than to solve. Previously I wrote about the 3 most important legal documents to have in...

3 Important Legal Documents You Need To Have BEFORE You Sell Online

3 Important Legal Documents You Need To Have BEFORE You Sell Online

Starting an online business means different things to different people, but legal documents are important nonetheless. To some it means being able to: Contribute to the income of the household or even becoming the breadwinner of the family; Spend time with kids,...

Business Collaboration: Things To Consider Before You Collaborate

Business Collaboration: Things To Consider Before You Collaborate

If you are considering a business collaboration, make sure you have all of your ducks in a row first. Business Collaboration can bring the best of skill sets together. If you are a solopreneur, a collaboration will allow you to offer a wide range of services that can...

The Importance of Legally Protecting Yourself In Business

The Importance of Legally Protecting Yourself In Business

When you start out in business, the last thing you want to spend my money on is legal stuff, even though it's one of the most critical things you need to do to protect yourself. Good legal documents are important for many different reasons. They: Build credibility...

Crucial foundations for start-up business success

Crucial foundations for start-up business success

Laura & Shalini talk start-up business foundations I recently spoke with money mentor and profit pioneer, Laura Elkaslassy, on the crucial and critical foundations start-up business owners need to consider, but that they often overlook. We believe you need to have...

Things to consider BEFORE signing up for an online course

Things to consider BEFORE signing up for an online course

Online course and online program websites and landing pages often have fancy sales copy, pretty graphics, and an outcome that is depicted EXACTLY like what you've be wanting. The online course looks good; it feels good; you really want to do it.... BUT WAIT!!! Before...

5 mindset shifts needed to protect your business and help it thrive

5 mindset shifts needed to protect your business and help it thrive

Protect Your Business - Ensuring quality legals is ensuring longevity and protection for your business. If you are anything like me, you’ve crafted a beautiful business, you’re working hard on your marketing, you’re seeing clients, you’ve adopted a can-do mindset...

Will you or won’t you?

Will you or won’t you?

So you have completed your financial planning and it’s a good feeling right? Your financial planning process may have involved decisions and changes about your home loans and mortgages, new investments, selling of existing assets or investments, insurance policies,...

Why should I bother with website legals? (And how do I write them?)

Why should I bother with website legals? (And how do I write them?)

Who has time for Website Legals? Your business is birthing, you have started marketing, and you are all over Facebook, Instagram, and your website (all of which are going to showcase your beautiful business to the world). You have spent bucketloads of time and angst...

How to be a better advocate for your business

How to be a better advocate for your business

I have been working in the world of client agreements intensively for the last 18 months. Each time a client contacts me to talk about their client agreement, we devote a session to what I call “THE STRUGGLE”: the recognition that we all need self-advocacy skills in...

4 reasons your client agreement is more than just a legal document

4 reasons your client agreement is more than just a legal document

Although many business owners neglect them, a client agreement is a vital business tool for managing your business. A client agreement is much more than just a legal document - a good agreement is about gathering business intelligence so that you can refine your...

Three ways to make striking out on your own easier

Three ways to make striking out on your own easier

A client came to me recently when she was thinking about leaving her full-time job to startup a business of her own. She had thought about it for a while—in fact, she had already tried to go into business once before, but had been too scared and worried to go for it....

Should I use Templates for Business Legals?

Should I use Templates for Business Legals?

Templates for Business Legals - To Use, or Not To Use.  That is the question. Often, when business owners need a client agreement or a website policy, their first instinct is to look online for a template, or to copy from another business. Client Agreements and your...

4 steps to Loving Your Legals

4 steps to Loving Your Legals

I have spent the last two weeks deeply considering and having lots of online and client conversations on the topic of LOVING YOUR LEGALS—an area that has been close to my heart for some time now. Recently, I presented an information-packed webinar called “Do I need...

Why some solopreneurs think client contracts are for the fairies

Why some solopreneurs think client contracts are for the fairies

I have been chatting to fellow solopreneurs in recent weeks about this and that… and oh yes Client Contracts, Business Agreements and Legals. Our businesses, mine and theirs, are about doing what we love, engagement with our tribe, aligning our values with practice –...

What the hell is a lawyer doing hanging out with creatives?!

What the hell is a lawyer doing hanging out with creatives?!

My brother and I are both lawyers, and we’re good ones too.  We both come from good hardworking migrant stock – our children are first generation Australians.  He and I are off the boat! My dream is to have a hard hitting high profile law firm in Pitt St in Sydney. ...